MobileIron, also known as Ivanti Mobile@Work is software used by TeamHealth to manage and secure mobile devices. Once registered with MobileIron / Ivanti Mobile@Work, a mobile device will be able to access corporate resources, including email.
Before Installing MobileIron / Ivanti Mobile@Work on your mobile device:
- Verify you are able to login to Okta and have set up Multi-Factor Authentication.
- Be prepared to log in to your Okta account on a computer while installing Ivanti Mobile@Work on your mobile device.
- TeamHealth suggests backing up the data on your mobile device before installing any application.
Step 1: Open the browser on your PC and enter teamhealth.okta.com. When the Okta login page opens, enter your TeamHealth email address and password, then choose Sign In.
Step 2: From your Okta home page, choose the MobileIron Device Registration tile.
Step 3: When the registration page opens, choose Request Registration PIN.
Step 4: On the “Request Registration PIN” form, choose the appropriate Platform for the mobile device on which you will install MobileIron.
- iPhone and iPad users will choose iOS.
Step 5: Choose Option 1 or Option 2, depending on your device type:
Option 1. If your device DOES NOT have an associated phone number, like an iPad — check the boxes next to “My device has no phone number” AND “Includes Registration PIN”, then click Request PIN
Option 2. if your device has a phone number, like an iPhone — uncheck the box next to “My device has no phone number” – two additional fields will appear as pictured. Enter the Phone Number of your mobile device, then select your mobile carrier/service provider from the Operator dropdown menu.
Check the boxes for “Notify User by SMS” and “Include Registration PIN”, then click Request PIN
Step 6: On the Confirmation screen, note the following:
- Registration PIN .Valid for 4 hours. The PIN is needed for Step 11.
- Server URL: At the bottom of the page, following “visit https://”, you will see either adminreg.teamhealth.com or docreg.teamhealth.com. This information is needed for Step 10.
*You do not need to scan the QR code or open your mobile browser to register your device. Keep this confirmation screen open on your computer for reference – you will use your phone/mobile device to finish registering with MobileIron / Ivanti Mobile@Work.
Step 7: Download the Ivanti Mobile@Work app on your phone or mobile device.
Open the App Store and enter “Ivanti Mobile@Work client” in the search bar. See screenshot below to confirm you have the correct application (white rectangle with an arrow on a red gradient) and tap GET, then Install when prompted. *If the app was previously installed, select the cloud symbol with the download arrow. When the app has completed installation, select Open to launch the app.
Step 8: Review the Privacy Statement and tap Continue.
Step 9: In the Username field, enter your TeamHealth username and tap Next on the keypad to proceed.
Step 11: In the PIN field, enter the Registration PIN obtained in Step 6, then tap Next on the keypad or the blue Register button.
Step 12: Review the Privacy Statement and click Continue. A prompt will appear advising download and configuration is being initiated, select OK.
Step 13: Choose Allow to download configuration profile. Once complete, select Close on the “Profile Downloaded” pop-up.
Step 14: Return to the home screen and choose the Settings icon.
Step 15: From the “Settings” menu, select Profile Downloaded.
Step 16: From the “Install Profile” window, select Install in the top right corner. If you have a phone/tablet passcode, you will be prompted to enter the passcode to proceed.
After entering the passcode, verify the installation by selecting Install.
Step 17: Review the “Warning” regarding the “Mobile Device Management”, select Install.
For “Remote Management”, select Trust to continue enrolling your device, and choose Done, when the profile installation has been completed.
Step 18: Go back to the Settings Menu. Select Mail, then Accounts, then TeamHealth-Email (for adminreg accounts) or Teamhealth-Message Center (for docreg accounts).
When the settings open, select Account – it will appear under Exchange.
Step 19: Under “Account”, enter your TeamHealth Password, and choose Done.
*You may be automatically prompted to enter Password before selecting “Account”.
Step 20: Return to your home screen and choose the mail icon.
Step 21: Under Mailboxes on the left side of your mobile device, choose TeamHealth-Email (for adminreg accounts) or Teamhealth-Message Center (for docreg accounts).
To return to your Mailboxes, choose the back arrow.
Questions? Visit help.teamhealth.com for more information, updates and useful links. In the event of any technical issues, please contact the Service Desk at 800.678.3171.