For TeamHealth clinicians setting up a new phone, setting up for the first time, or registering again.
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- Time: About 15 minutes
- You’ll need: A computer and your iPhone or iPad
- The short version: Scan, sign in, install the profile, then type your password when asked
Before you start
- You can sign in to Okta on your computer. You’ll use it to start. If you can’t sign in, call the Service Desk before you begin.
- Your iPhone is up to date. Go to Settings > General > Software Update.
- You’re at home or at work. If Stolen Device Protection is on and you’re somewhere unfamiliar, your iPhone makes you wait an hour before it lets you register.
- Using an iPad? The steps are the same. Wherever this guide says iPhone, read iPad.
Part 1: Register your iPhone
Step 1: Open the MobileIron tile in Okta
On your computer, sign in to Okta at teamhealth.okta.com and click the MobileIron Device Registration tile.
Step 2: Click Generate QR Code
The Ivanti registration page opens. Click Generate QR Code at the bottom of the box on the right. Ignore the message about needing a PIN and the Request Registration PIN button; you don’t need a PIN on iPhone.
Step 3: Scan the QR code with your iPhone
Open the iPhone Camera app and point it at the QR code on your computer screen. Tap the adminreg.teamhealth.com link that appears.
QR code blurred in this guide. Scan the one on your own screen.
Step 4: Sign in and tap Register
Enter the same username and password you use to sign in to Okta, then tap Register.
Step 5: Open Settings > Profile Downloaded
The page says there’s one more step. Open the Settings app. Profile Downloaded is near the top, under your name and above Airplane Mode. Tap it.
Watch out
Do this within a few minutes. The download expires, and you’d have to scan the QR code again.
Step 6: Install the profile
Tap Install in the top right corner, enter your iPhone passcode, then tap Install again on the popup.
Step 7: Tap Install, then Trust
On the Warning screen, tap Install. When asked “Do you trust this profile’s source to enroll your iPhone into remote management?”, tap Trust.
That warning is Apple’s standard text for every organization. See What TeamHealth can and can’t see near the end of this guide.
Step 8: Tap Done
When you see Profile Installed, tap the checkmark or Done in the top right.
Part 2: Sign in to your email
Step 9: Type your password when asked
Within a minute or two, your iPhone asks for the password for your TeamHealth email account. Type your TeamHealth password (the same one you use for Okta) and tap OK.
Missed the prompt, or it never appeared? Go to Settings > Apps > Mail > Mail Accounts, tap your TeamHealth account (usually named TeamHealth-Message Center), tap Account, enter your password and tap Done. On iOS 17 or earlier, it’s Settings > Mail > Accounts.
Step 10: Check that it worked
Open the Mail app. Your TeamHealth mailbox (usually TeamHealth-Message Center) appears under Mailboxes, and email starts arriving within a few minutes.
Contacts and calendar sync too. You’ll find them in the iPhone Contacts and Calendar apps.
The Mail app
If something goes wrong
|
What you see |
What to do |
|---|---|
|
iPhone won’t install the profile, or shows “Security Delay In Progress” |
This is Stolen Device Protection. It blocks work profiles when you’re away from a familiar place like home or work. Easiest fix: register your phone at home or at work. Or: Settings > Face ID & Passcode > Stolen Device Protection, turn it off, wait the one hour iPhone requires, then start again from Step 1. You can turn it back on afterward. If Require Security Delay is set to Always, the delay applies at home too. |
|
“Profile Downloaded” isn’t in Settings |
The download expires after a few minutes. Repeat Steps 3 to 5 without pausing: scan the QR code, sign in and tap Register, then go straight to Settings. |
|
Mail says “Cannot Get Mail” or asks for your password again |
Your password may have changed. Go to Settings > Apps > Mail > Mail Accounts, tap your TeamHealth account, tap Account, enter your current password and tap Done. |
|
Okta shows “403 Access Forbidden” on your computer |
TeamHealth blocks sign-ins from third-party VPNs. Turn off any VPN app on your computer (including one built into your antivirus app, like Norton or McAfee) and try again. |
|
Still stuck |
Call the Service Desk at 800.678.3171. We can re-register your device and walk through it with you. |
What TeamHealth can and can’t see
When you tap Trust, your iPhone shows Apple’s standard warning that the administrator “may collect personal data… and remotely erase data.” Apple shows that same wording for every organization. Here is what TeamHealth actually sees and does.
TeamHealth can see
- What kind of phone it is and its iOS version
- Your phone number
- Storage size and how much is used
- The IMEI and serial number
- The TeamHealth apps and email account we set up on your phone
If we need to, for example when you leave TeamHealth or lose the phone, we can remotely remove your TeamHealth email and the TeamHealth profile. That’s all we can remove.
TeamHealth can’t see
- Your text messages
- Your photos
- Your personal email
- Which other apps you have installed
TeamHealth can’t erase
- Your phone, or anything personal on it. Apple’s warning mentions erasing data because it’s standard wording; TeamHealth can only remove its own email and profile.
Need help?
Call the IT Service Desk at 800.678.3171, or email servicedesk@teamhealth.com