MobileIron, also known as Ivanti Mobile@Work is software used by TeamHealth to manage and secure mobile devices. Once registered with MobileIron / Ivanti Mobile@Work, a mobile device will be able to access corporate resources, including email.
Before Installing MobileIron / Ivanti Mobile@Work on your mobile device:
- Verify you are able to login to Okta and have set up Multi-Factor Authentication.
- Refer to Getting Started with Multi-Factor Authentication on help.teamhealth.com for assistance setting up Okta.
- Be prepared to log in to your Okta account on a computer while installing Ivanti Mobile@Work on your mobile device.
- TeamHealth suggests backing up the data on your mobile device before installing any application.
Step 1: Open the browser on your PC and enter teamhealth.okta.com. When the Okta login page opens, enter your TeamHealth email address and password, then choose Sign In.
Step 2: From your Okta home page, choose the MobileIron Device Registration tile.
Step 3: When the registration page opens, choose Request Registration PIN.
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Step 4: On the “Request Registration PIN” form, choose the appropriate Platform for the mobile device on which you will install MobileIron.
- iPhone and iPad users will choose iOS.
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Step 5: Choose Option 1 or Option 2, depending on your device type:
Option 1. If your device DOES NOT have an associated phone number, like an iPad — check the boxes next to “My device has no phone number” AND “Includes Registration PIN”, then click Request PIN
Option 2. if your device has a phone number, like an iPhone — uncheck the box next to “My device has no phone number” – two additional fields will appear as pictured. Enter the Phone Number of your mobile device, then select your mobile carrier/service provider from the Operator dropdown menu.
Check the boxes for “Notify User by SMS” and “Include Registration PIN”, then click Request PIN
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Step 6: On the Confirmation screen, note the following:
- Registration PIN .Valid for 4 hours. The PIN is needed for Step 12.
- Server URL: At the bottom of the page, following “visit https://”, you will see either adminreg.teamhealth.com or docreg.teamhealth.com. This information is needed for Step 11.
*You do not need to scan the QR code or open your mobile browser to register your device. Keep this confirmation screen open on your computer for reference – you will use your phone/mobile device to finish registering with MobileIron / Ivanti Mobile@Work.
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Step 8: Download the Ivanti Mobile@Work app on your phone or mobile device.
Open the App Store and enter “Ivanti Mobile@Work client” in the search bar. See screenshot below to confirm you have the correct application (white rectangle with an arrow on a red gradient) and tap GET, then Install when prompted. *If the app was previously installed, select the cloud symbol with the download arrow. When the app has completed installation, select Open to launch the app.
Step 9: Review the Privacy Statement and tap Continue.
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Step 10: In the Username field, enter your TeamHealth username and tap Next on the keypad to proceed.
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Step 12: In the PIN field, enter the Registration PIN obtained in Step 6, then tap Next on the keypad or the blue Register button.
Step 13: Review the Privacy Statement and click Continue. A prompt will appear advising download and configuration is being initiated, select OK.
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Step 14: Choose Allow to download configuration profile. Once complete, select Close on the “Profile Downloaded” pop-up.
Step 15: Return to the home screen and choose the Settings icon.
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Step 16: From the “Settings” menu, select Profile Downloaded.
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Step 17: From the “Install Profile” window, select Install in the top right corner. If you have a phone/tablet passcode, you will be prompted to enter the passcode to proceed.
After entering the passcode, verify the installation by selecting Install.
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Step 18: Review the “Warning” regarding the “Mobile Device Management”, select Install.
For “Remote Management”, select Trust to continue enrolling your device, and choose Done, when the profile installation has been completed.
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Step 19: Go back to the Settings Menu. Select Mail, then Accounts, then TeamHealth-Email (for adminreg accounts) or Teamhealth-Message Center (for docreg accounts).
When the settings open, select Account – it will appear under Exchange.
Step 20: Under “Account”, enter your TeamHealth Password, and choose Done.
*You may be automatically prompted to enter Password before selecting “Account”.
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Step 21: Return to your home screen and choose the mail icon.
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Step 22: Under Mailboxes on the left side of your mobile device, choose TeamHealth-Email (for adminreg accounts) or Teamhealth-Message Center (for docreg accounts).
To return to your Mailboxes, choose the back arrow.
If you disabled Stolen Device Protection in Step 7, you can re-enable it now
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Questions? Visit help.teamhealth.com for more information, updates and useful links. In the event of any technical issues, please contact the Service Desk at 800.678.3171.