For TeamHealth clinicians setting up a new phone, setting up for the first time, or registering again.

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  • Time: About 20 minutes
  • You’ll need: A computer and your Android phone
  • Email app: Nine Work, installed for you in your work apps

Two QR codes, scanned two different ways

QR code 1 comes from Generate QR Code. Scan it with your phone’s Camera app. It takes you to the app download.

QR code 2 comes from Request Registration PIN. Scan it from inside the Ivanti Mobile@Work app, using its Scan QR code button. This is the one that registers your phone.

Before you start

  • You can sign in to Okta on your computer. You’ll use it to start. If you can’t sign in, call the Service Desk before you begin.
  • Your phone is up to date. We recommend Android 10 or later. On most Samsung phones, go to Settings > Software update. On Pixel and most others, Settings > System > Software update.
  • Any VPN app is turned off on your computer while you sign in to Okta (for example NordVPN, Surfshark, or one built into your antivirus app). TeamHealth blocks sign-ins from third-party VPNs.
  • You have a computer and your phone, and about 20 minutes.

Part 1: Get the Ivanti app

Step 1: Open the MobileIron tile in Okta

On your computer, sign in to teamhealth.okta.com and click the MobileIron Device Registration tile.

MobileIron Device Registration tile in Okta.

Step 2: Click Generate QR Code

The Ivanti registration page opens. In the box on the right, click Generate QR Code. This is QR code 1.

Ivanti Need to register another device? page with the Generate QR Code button circled.

Step 3: Scan QR code 1 with your phone’s camera

Open your phone’s Camera app and point it at the QR code on your computer. Tap the link that pops up.

A page called Register your device for work opens. Tap the Google Play button.

Camera doesn’t react to QR codes? On your phone, open Chrome and go to adminreg.teamhealth.com/go instead.

Register your device for work page on adminreg.teamhealth.com with an Android app on Google Play button.

Step 4: Install Ivanti Mobile@Work

The Play Store opens on Ivanti Mobile@Work by Ivanti Inc. Tap Install, then Open.

Already installed? Tap Open instead.

Google Play listing for Ivanti Mobile@Work by Ivanti Inc with the Install button circled.

Step 5: Leave the app on the Get Ready screen

The app opens on Get Ready for Work with Ivanti Mobile@Work. Don’t type your email. Leave this screen open and go back to your computer.

In Step 9 you’ll tap Scan QR code on this screen.

Ivanti Mobile@Work Get Ready for Work screen with a company email box. The Scan QR code button below the box is circled.

Part 2: Get your registration PIN

Step 6: Click Request Registration PIN

On your computer, close the QR code window if it’s still open. In the same box, click Request Registration PIN.

Ivanti Need to register another device? page with the Request Registration PIN button circled.

Step 7: Fill in the form and click Request PIN

  1. Platform: choose Android.
  2. Device Language: choose English (or your language).
  3. Check both boxes: My device has no phone number and Include Registration PIN. You don’t need to enter a phone number.
  4. Click Request PIN.

Ivanti Request Registration PIN form: Platform Android, Device Language English, two check boxes circled, Request PIN button.

Step 8: Leave QR code 2 on your screen

The Confirmation page shows your registration PIN and QR code 2. Leave it open.

The PIN and code work for 4 hours. If they expire, repeat Steps 6 to 8.

Ivanti Confirmation page showing your Registration PIN, valid for 4 hours, and a QR code. PIN, username and QR code blurred.

PIN, username and QR code blurred in this guide.

Part 3: Register your phone

Step 9: Scan QR code 2 inside the Ivanti app

On your phone, in Ivanti Mobile@Work, tap Scan QR code. If it asks to use the camera, tap While using the app. Point it at QR code 2 on your computer.

Watch out

Use the app’s Scan QR code button, not your Camera app. The Camera app can’t register your phone.

Ivanti Mobile@Work Get Ready for Work screen with a company email box. The Scan QR code button below the box is circled.

Android permission dialog asking to allow Ivanti Mobile@Work to take pictures and record video. Tap While using the app.

Step 10: Tap Continue on the privacy screen

Read Your Privacy is Important and tap Continue. See What TeamHealth can and can’t see near the end of this guide.

Ivanti Mobile@Work privacy screen listing what the app does and does not access. A red bar at the bottom has CONTINUE.

Step 11: Create your work profile

On Create Work Profile, tap Continue. Wait while it says Downloading.

Your phone now keeps TeamHealth’s apps in a separate work profile, apart from your personal apps.

Ivanti Mobile@Work Create Work Profile screen. An arrow points to CONTINUE in the bottom right corner.

Dark Android screen with a briefcase icon and the words Downloading, this may take a few minutes.

Step 12: Tap Accept & continue

Samsung phones: you’ll see Set up a work profile first. Tap Agree.

On Let’s separate your work apps, tap Accept & continue. Wait while it says Separating your work apps. This can take a few minutes.

Samsung Set up a work profile screen explaining work and personal profiles, with an Agree button at the bottom.

Samsung Let's separate your work apps screen with a blue Accept & continue button at the bottom.

Step 13: Allow the permissions

Tap Continue on Proceed with Permissions, then allow each permission the app asks for.

For location, tap Continue, then choose While using the app.

Ivanti Mobile@Work Proceed with Permissions screen. An arrow points to CONTINUE in the bottom right corner.

Android dialog asking to allow Ivanti Mobile@Work to access this device's location. Tap While using the app.

Step 14: Wait for setup to finish

You’ll see Setting up the account for a minute or two. When the Ivanti home screen says Device in compliance, registration is done.

Ivanti Mobile@Work Work Profile Configuration screen with a Setting up the account message asking you to wait.

Ivanti Mobile@Work Home screen showing Device in compliance at the top, with a Your Privacy card below it.

Step 15: Find your work apps

Go to your Home Screen and swipe up to see all your apps. Tap the Work tab at the top. TeamHealth’s apps have a small briefcase on their icons.

Apps that say Pending are still downloading. Give them a few minutes on Wi-Fi or a good signal.

Android app drawer on the Work tab. Several work apps show Downloading or Pending under their icons.

Part 4: Set up Nine Work

Step 16: Open Nine Work

In the Work tab, tap Nine Work (the one with the briefcase).

Not there yet? It can be the last app to download. Give it a few minutes on Wi-Fi.

Nine Work app icon with a small briefcase badge.

Android app drawer on the Work tab showing work apps with briefcase badges, including Nine Work.

Step 17: Allow the certificate

If Nine Work asks you to choose a certificate, select the one shown and tap Allow.

Step 18: Enter your password

Your username is already filled in. Type your TeamHealth password (the same one you use for Okta) and tap Next.

Step 19: Tap Proceed on “Enable phone access”

Nine Work won’t make phone calls, but it needs this permission to finish setting up. Tap Proceed.

Step 20: Choose what to sync, then tap Next

Leave Email, Calendar, Contacts and the rest selected and tap Next. You can name the account (optional), then tap Next again.

Nine Work Content to sync screen with Email, Calendar, Contacts, Tasks and Notes selected. Arrow points to NEXT at the bottom.

Nine Work Account added screen listing sync settings for email, contacts, calendar, tasks and notes. Arrow points to NEXT.

Step 21: Allow notifications

Tap ALLOW on Nine’s message, then tap Allow on the Android popup that comes right after it, so you get new mail alerts.

Nine message: Allow notification for Nine, Nine requires permissions to get notified about new mail. Arrow points to ALLOW.

Android dialog: Allow Nine Work to send you notifications? Buttons are Allow and Don't allow.

Step 22: Turn off battery optimization

Your inbox shows a red message: Nine Work is restricted to be synchronized in the background. Tap Turn off, then allow it, so new mail arrives right away.

Skipped it? Nine asks if you’re sure. Tapping OK is fine, but new mail alerts may come in late.

That’s it. Your email, calendar and contacts start syncing within a few minutes. You can drag Nine Work onto your Home Screen for quick access.

Nine Work inbox with a red message: Nine Work is restricted to be synchronized in the background. Arrow points to Turn off.

Finding your calendar in Nine Work

Tap the menu (three lines, top left). The icons along the bottom are Mail, Calendar, Contacts, Tasks, Notes and Settings. Tap the second icon for your calendar.

Nine Work menu icons along the bottom: Mail, Calendar, Contacts, Tasks, Notes and Settings. Calendar is the second icon.

If something goes wrong

What you see

What to do

The Ivanti app asks for your email

Don’t type it. Tap Scan QR code and scan QR code 2 from the Request Registration PIN page (Steps 6 to 9).

QR code 2 won’t scan, or says the PIN is invalid

Make sure you’re scanning from inside the Ivanti app, and that it’s the code from Request Registration PIN, not Generate QR Code.

The PIN lasts 4 hours. If it’s older, request a new one (Steps 6 to 8).

Work apps are missing from the Work tab

Wait a few minutes on Wi-Fi. If an app still isn’t there, open the Play Store that has a briefcase on its icon (in the Work tab) and install it from there.

Email and notifications stopped

Your work apps may be paused. Open the Work tab and turn work apps back on, or use the work tile in Quick Settings (swipe down from the top).

Nine Work asks for your password again

Your password may have changed. Enter your current TeamHealth password when Nine Work asks for it.

Nine Work alerts come in late

Tap Turn off in the red battery optimization message in your Nine Work inbox. Or in your phone’s Settings > Apps, open Nine Work (the one with the briefcase), go to Battery, and choose Unrestricted. The exact names vary by phone.

Okta shows “403 Access Forbidden” on your computer

TeamHealth blocks sign-ins from third-party VPNs. Turn off any VPN app on your computer (including one built into your antivirus app, like Norton or McAfee) and try again.

New phone

Register the new phone with this guide.

Still stuck

Call the Service Desk at 800.678.3171. We can re-register your device and walk through it with you.

What TeamHealth can and can’t see

Android shows standard warnings about device administrators and work profiles. Every organization gets the same wording. Your phone keeps TeamHealth’s apps in a separate work profile (the apps with a briefcase), and that’s all TeamHealth manages.

TeamHealth can see

  • What kind of phone it is and its Android version
  • The work apps in your work profile and your TeamHealth email account

If we need to, for example when you leave TeamHealth or lose the phone, we can remotely remove your work profile, which holds your TeamHealth email and work apps. That’s all we can remove.

TeamHealth can’t see

  • Your text messages
  • Your photos
  • Your personal email
  • Your personal apps

TeamHealth can’t erase

  • Your phone, or anything on your personal side.

Need help?

Call the IT Service Desk at 800.678.3171, or email servicedesk@teamhealth.com