If you have an EHR iPad and are having connection and/or login issues – device not checking in, not receiving email, application not working, etc. – follow the below steps to force a check-in with MobileIron and confirm your device is in compliance.
Note: Never uninstall MobileIron unless instructed. Doing so can cause security compliance issues.
Step 1: Locate the MobileIron application.
Step 2: Open the application. If you see the message below, you’re checked in and within security compliance. If you continue to have connection issues with MobeileIron, please call the EHR Service Desk for additional assistance.
If you are prompted to log in, continue to Step 3.
Step 3: If you are instructed to log into the MobileIron application, return to the iPad home screen. Touch and hold the MobileIron icon until you get the options below. Select Delete App.
Step 4: Locate the Apps@Work application.
Step 5: Open the application. Select Uncategorized, located on the bottom right of the page.
Step 6: Select the MobileIron icon and press Reinstall on the top right of the page.
Once the application reinstalls, reopen the MobileIron application and verify you receive the “Device in Compliance” message shown in Step 2.
Questions? In the event of any technical issues, please contact the EHR Service Desk at (855) 882-1105.
