All software needs updates and your IOS device is no different – in order to keep your devices in compliance with TeamHealth’s robust security requirements, follow these instructions to make sure your device is up-to date.

Before installing a software update:

  • Ensure your device is powered on, has at least 50% charge, and is plugged in to the charger.
  • Connect your device to a stable Wi-Fi connection, such as your home network.
  • Make sure your IOS device is backed up.

Step 1: Go to Settings.

Step 2: Go to General, then Software Update.

Step 3: Tap on Download and Install.

 If you have your device set to automatically download updates, it will just say Install Now. If so, skip to step 6.

Step 4: If prompted, enter your device PIN and agree to Terms and Conditions.

Step 5: The update will begin to download. This can take several minutes.

 When complete, you may need to tap Install Now.

Step 6: Your device will automatically shut down as the update installs – the screen will then show the Apple logo and a loading bar. Once complete, your device will automatically restart.

Step 7: After restart, you may need to enter your device PIN. To confirm the update installed correctly, repeat Steps 1 and 2 – if you see the below message under Software Update, you’re done!

Questions? Visit for more information, updates and useful links. In the event of any technical issues, please contact the Service Desk at 800.678.3171.