All software needs updates and your IOS device is no different – in order to keep your devices in compliance with TeamHealth’s robust security requirements, follow these instructions to make sure your device is up-to date.
Before installing a software update:
- Ensure your device is powered on, has at least 50% charge, and is plugged in to the charger.
- Connect your device to a stable Wi-Fi connection, such as your home network.
- Make sure your IOS device is backed up.
Step 1: Go to Settings.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/1.png)
Step 2: Go to General, then Software Update.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/2.png)
Step 3: Tap on Download and Install.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/3.png)
If you have your device set to automatically download updates, it will just say Install Now. If so, skip to step 6.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/4.png)
Step 4: If prompted, enter your device PIN and agree to Terms and Conditions.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/5.png)
Step 5: The update will begin to download. This can take several minutes.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/6.png)
When complete, you may need to tap Install Now.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/7.png)
Step 6: Your device will automatically shut down as the update installs – the screen will then show the Apple logo and a loading bar. Once complete, your device will automatically restart.
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/8.png)
Step 7: After restart, you may need to enter your device PIN. To confirm the update installed correctly, repeat Steps 1 and 2 – if you see the below message under Software Update, you’re done!
![](https://teamhelpprd.wpenginepowered.com/wp-content/uploads/2021/02/9.png)
Questions? Visit help.teamhealth.com for more information, updates and useful links. In the event of any technical issues, please contact the Service Desk at 800.678.3171.