There are countless bad actors in the world devising new attempts everyday to trick email recipients into providing details, login information, money and more. At TeamHealth we take email security very seriously. We go to great lengths to ensure only clean, safe email is delivered to our associates by using various methods of scanning and filtering to weed out these attack messages.
If you received an email with one of the following banners see the below details to determine the care and action you should take.
High Threat Level
Messages in the HIGHEST WARNING category are to be viewed with the utmost suspicion. We strongly recommend that you confirm the legitimacy of such messages outside of your email system (e.g., phone call) before taking any requested action. If you are in doubt or unsure of the message’s legitimacy, delete it.
Ask yourself questions like:
- Do I know this person?
- Am I expecting a message from this person?
- Does the requested action seem reasonable?
If you are in doubt or unsure of the message’s legitimacy, delete it.
To report a suspicious email please contact the Service Desk immediately.
If you do click on a suspicious email and then figure out may you have been tricked, report it immediately.
Medium Threat Level
Messages in the CAUTION category have been tagged by one or more of our technical controls and might not be legitimate. Please examine such messages closely and view them with suspicion.
When in doubt or unsure the safest action is to just delete the email. If it appears to be from someone you know, reach out to them in a new email or by other means to verify the message’s validity.
To report a suspicious email please contact the Service Desk immediately.
If you do click on a suspicious email and then figure out may you have been tricked, report it immediately.
Low Threat Level
Messages in the NOTICE category have been tagged by one or more of our technical controls and might not be legitimate. Please examine such messages closely and view them with suspicion.
When in doubt or unsure the safest action is to just delete the email. If it appears to be from someone you know, reach out to them in a new email or by other means to verify the message’s validity.
To report a suspicious email please contact the Service Desk immediately.
If you do click on a suspicious email and then figure out may you have been tricked, report it immediately.
Be in-the-know on phishing
What is phishing?
“Phishing is a type of cyber attack that uses email or a messaging service (chat, text, etc.) to fool you into taking an action you should not take, such as clicking on a malicious link, sharing your password, or opening an infected email attachment.” – Sans.org
What are phishing email red flags?
- Urgent sounding requests
- Requesting highly sensitive information, such as your credit card number, password, or any other information that a legitimate sender should already know.
- Use of a trusted company logo
- Modification of email sender address that looks familiar or accurate upon glance, but letters or numbers have been inserted or substituted.
- Generic salutation or greeting
- Request seemingly sent from company trusted leader or important department like IT Security.
- A phishing email may be delivered to you on a staggered day basis to simulate real user “re-sending” an email to you since you have not replied /acted in order to make it seem familiar or more legitimate since it re-occurred.
- A strong sense of curiosity or something that is too good to be true. (No, you did not win the lottery.)
- You receive a message from someone you know, but the tone or wording just does not sound like him or her. If you are suspicious, call the sender to verify they sent it. It is easy for a cyber attacker to create a message that appears to be from a friend or coworker.
Common sense is your best defense
- If an email or message seems odd, suspicious, or too good to be true, it may be a phishing attack.
- Ask for help if you are not sure about an email or messaging request.
If you do click on a suspicious email and then figure out may you have been tricked, report it immediately. It’s better to be safe than sorry.