Cisco AnyConnect is software TeamHealth uses to allow employees outside of a TeamHealth office to connect their TeamHealth-owned computer to internal resources using a VPN.
After starting your TeamHealth computer, you will automatically be taken to the Windows login screen. Follow these steps to connect to the TeamHealth network for the first time when working remotely.

Step 1

Ensure you have a stable internet connection through Wi-Fi or Ethernet before logging in.
On the login screen, look in the lower right corner — the second icon will be one of the below:

If you see the globe , you need a better internet connection. Click to diagnose and connect.
You have a good internet connection if you see the Wi-Fi or Ethernet symbols. Continue to Step 2.

Step 2

In the lower right corner of the login screen, click on the first icon in the row:

• Windows 10 (pictured below): double monitors icon
• Windows 11: lock icon

Cisco AnyConnect will automatically launch and start connecting.

Step 3

Once the VPN is established, you will return to the login screen. Sign in with your TeamHealth credentials.

• If this is your first time logging in, you may need to click Other User to enter your login information.
• If you are a new employee and do not know your password, your manager has been supplied with this information.
  • If you have previously logged into TeamHealth through another means (Zenith, etc.), your password may differ from the one provided to your manager.

Step 4

When prompted, agree to the security and privacy notice.

Step 5

Once you have successfully signed in, you will be taken to your Desktop screen. You can close the Cisco popup, and work as expected. All drive mappings, login scripts, etc., will be present and perform as they would in a TeamHealth office.

Need additional resources? Scan the QR code to be taken to help.teamhealth.com automatically.

Questions? If there are any technical issues, please get in touch with the Service Desk at 800.678.3171.